Last updated: September 22, 2025

Academy Sports + Outdoors; Fashware
801 E William Cannon Dr, Austin, TX 78745, United States
📧 Support: support@fashware.store

ELIGIBLE SHIPPING LOCATIONS

We ship to all 50 U.S. states, including Alaska and Hawaii.
We do not ship to PO Boxes, APO/FPO addresses, or international destinations at this time. Please provide a physical street address at checkout.

CARRIERS WE USE

We ship with USPS and UPS. The carrier is selected automatically based on reliability and service level to your address.

SHIPPING RATES & DELIVERY ESTIMATES

• Standard Shipping: Free — 5–7 business days
• Expedited Shipping: $9.99 — 3–5 business days

Delivery timelines can vary due to weather, holidays, carrier capacity, or other unforeseen events.

HANDLING/ PREPARATION TIME

All orders are processed within 1–2 business days (excluding weekends and holidays).
Orders placed before 4:00 PM (GMT‑05:00) Eastern Standard Time are processed the same day. Orders after this time are processed the next business day.

ORDER & SHIPPING EMAILS

• Order Confirmation: Sent immediately after checkout with your Order ID, order summary, total, and shipping address.
• Shipping Confirmation: Sent when your order ships, including a tracking link. Tracking info may take 24–48 hours to update.

LOST, DAMAGED, OR MISSING PACKAGES

• If a package arrives damaged, contact us immediately at support@fashware.store with your order number and photos.
• For lost or missing packages, we will work directly with the carrier to resolve the issue. Replacement may be provided at no extra cost, depending on circumstances.

INCORRECT ADDRESS & DELIVERY ISSUES

Please ensure your shipping address is entered correctly at checkout.

• Fashware is not responsible for lost packages due to incorrect or incomplete addresses provided by the customer.
• If a package is returned due to an incorrect address, customers are responsible for the reshipping fee.

EXTRA NOTES

• All prices and fees are in USD.
• Orders are dispatched as quickly as possible, in the order received.
• Tracking is provided for every shipment via email.

NEED HELP?

For any questions regarding your order or shipping, please contact:

📍 Address: 801 E William Cannon Dr, Austin, TX 78745, United States

📧 support@fashware.store

Hassle-Free Returns

Last updated: September 22, 2025

Academy Sports + Outdoors; Fashware
801 E William Cannon Dr, Austin, TX 78745, United States
📧 Support: support@fashware.store

RETURN WINDOW

You can request a return within 30 days from the date you receive your order (based on the carrier’s delivery scan). Requests made after this window aren’t eligible.

WHAT’S ELIGIBLE

We accept returns in these cases:

• Defective, damaged, or incorrect items (including carrier damage on arrival).
• Non-defective items that are brand-new, unused, and in resellable condition, with all original packaging and tags intact.

Items showing wear/use, missing packaging, or damaged after delivery may be refused.

COSTS & LABELS

• Returns: Customers are responsible for return shipping costs unless the item is defective or incorrect.
• Refunds: Once approved, refunds are issued to the original payment method after inspection. Please allow 5–10 business days for processing.
• Exchanges: We currently do not offer direct exchanges. To exchange, please return the item for a refund and place a new order.

HOW TO REQUEST A RETURN

Email support@fashware.store within 30 days of delivery and include:

• Order ID
• A brief description of the issue
• Photos clearly showing the item’s condition (and defect, if applicable)

We’ll review your request within 2–3 business days.
If approved, we’ll send return instructions via email.

DAMAGED, DEFECTIVE, OR WRONG ITEM RECEIVED

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.
We’ll provide a replacement or full refund at no extra cost.

CUSTOM JERSEYS (PERSONALIZED PRODUCTS)

• All sales are final for custom jerseys with personalized names, numbers, or designs.
• These are not eligible for returns, exchanges, or refunds unless they arrive damaged, defective, or with an error caused by Fashware.
• Please carefully review your customization details before ordering, as changes cannot be made once production begins.

NON-RETURNABLE ITEMS

• Custom jerseys (except defective/incorrect items)
• Gift cards
• Clearance or final-sale items

REFUNDS (TIMING & METHOD)

• Refunds are processed within 5 business days of receiving and inspecting your return.
• Your bank/PayPal may take an additional 3–5 business days to post the funds.

IMPORTANT NOTES

• Returns must be pre-approved; unsolicited packages may be refused.
• Late deliveries due to carrier/weather/holidays aren’t grounds for refunds unless the product is damaged.
• Customers should use the return method provided by Fashware; we aren’t responsible for parcels shipped with other services without tracking.

NEED HELP?

For any return or refund questions, please reach out:

📍 Address: 801 E William Cannon Dr, Austin, TX 78745, United States

📧 support@fashware.store